Terms of payment for Germany and European countries
Payment is possible by credit card Mastercard and Visacard or PAYPAL or in advance by moneytransfer!
By the way: in case the parcel service does not meet you at home you get a free notification; at the same time you can arrange a new date with the parcel service to deliver the parcel once more.
All items remain properties of Christoph Gehrmann; natural products for horse and rider - until they are completely paid.
Buy without any risk!
You have the right to exchange the goods within 21 days after receiving your delivery.
Precondition: the goods have to be originally packed or rather unused.
This is how it works: you announce us the exchange by phone, fax or email and the parcel will be picked up by our parcel service at your place a few days later. That does not cost you anything. Afterwards the value of the goods will be transferred to your bank account.
Returns from European countries other than Germany
Please send to the following address:
CG Heunetze Christoph Gehrmann
Hüllscheider Weg 2
D-53940 Hellenthal-Losheim
Germany
Attention: please understand that we can accept returns from outside Germany only with sufficient postage.
Reimbursement
If you make use of your 21-days right of return, we reserve to define an adequate reimbursement for reduction in value caused by the use of the goods as agreed. This is also the case even if you have handled the goods carefully. You can avoid reimbursement, if you do not make use of the goods within this time, refrain from doing anything what could reduce the value and send the goods back to us originally packed.
Guarantee and material defects
Valid are the legal guarantee requirements.
First of all your claim for guarantee is limited to the repair of the goods by the supplier.
In case of failure of reparation you have the choice whether to withdraw from the contract of sale or to get a reduction of the purchase price
Besides the legal requirements are valid.
Data protection
Your data are safely protected with us. As far as it is necessary for business concerns and permitted by the Federal Data Protection Act, the data will be saved and processed in our computer system.
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